Frequently Asked Questions

Purchasing & Sending

Are there any fees associated with McDonald’s gift cards?

Arch Cards are not subject to any expiration dates or any issuance, activation or dormancy fees. You will only be charged the face value of the gift card plus shipping & handling.

Can I change the value of a gift card after I've paid for it?

No, once your order is complete, we cannot change it.

How do I cancel an online purchase of a McDonald’s gift card?

You may not return or cancel your gift card after it is received.

What payment methods do you accept for McDonald’s gift card purchases online?

Visa, MasterCard, American Express, Discover, PayPal are accepted on this site. Payment methods may vary when purchasing Arch Cards from other channels.

When is my credit card charged for my purchase?

Your credit card is charged when your gift card(s) ship. This purchase will appear on your credit/debit card statement as McDonald’s gift card.

When is my PayPal account charged for my purchase?

Your PayPal account is charged when your gift card(s) ship. This purchase will appear on your PayPal statement as InComm Payments

When will my recipient receive their McDonald’s gift card?

Delivery times are determined by the shipping method selection. Orders are generally shipped within 1-2 business days. Once your gift card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.

What are the shipping options for online purchases of McDonald’s gift cards from this site?

You can opt for FedEx Expedited (3-4 business days) or USPS Trackable (3-10 business days) shipping. Shipping Fees apply as indicated on the check-out page.

How do I check my order status and delivery?

Once your gift card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.

Where can I ship my physical McDonald’s gift card order?

Gift cards may be shipped to valid street addresses within the United States. For your protection, we do not ship to Post Office Boxes, APO or FPO addresses, or international addresses. The shipping address can be different than the billing address.

Can I ship my order to multiple addresses?

McDonald’s physical gift cards can be delivered to one address per order. If you want to ship to multiple addresses, please place separate orders.

Can I buy a gift card for myself?

Of course! Sending yourself a McDonald’s gift cards is a convenient way to budget and ensure you always have a delicious meal at your fingertips. To do so, enter your own information in the Recipient fields.

Receiving & Redeeming

What exactly does the recipient receive when I send a McDonald’s gift card?

Each physical gift card is placed on a McDonald’s branded carrier and includes a gifting envelope.

If multiple McDonald’s gift cards are ordered, are they received together?

All of the physical gift cards in your order will be received in one shipping package.

When is the gift card sent to the recipient?

Delivery times are determined by the shipping method selection. Orders are generally shipped within 1-2 business days. Once your gift card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.

Where can I use my McDonald’s gift card?

You can use Arch Cards at any of the 14,000+ at participating restaurant locations throughout the U.S. when ordering via the drive-thru, at the register or the kiosk. Please visit our site at McDonalds.com and do a search using your zip code to find the closest restaurant near you.

When do McDonald’s gift cards expire?

There is no expiration date on your gift card. We recommend that you redeem it soon after you receive it, so you don't forget.

Can I reload my gift card after I've spent the full value?

Yes! There are two ways to do this. Visit any participating McDonald's restaurant and ask a crew member at the counter to load your Arch Card. You can also reload or set up automatic reloads by visiting the McDonald's gift card Online Reload Website using your credit card (starting at $10). Be sure to keep your activation and reload receipts; you will need them to replace a lost or stolen card.

How do I know the recipient received the gift card I sent them?

You can click Track Orders and use your Email Address and Order Number found on your emailed purchase receipt to see if your order has delivered.

Security & Reliability

What do I do if my gift card is lost or stolen?

For lost or stolen cards, call (800) 244-6227 immediately to cancel your card. Then complete and send in the Lost/Stolen Arch Card® Form (PDF 63 KB) along with your original activation receipt. For damaged cards, call (800) 244-6227 immediately to cancel and replace your card. Please allow 4-6 weeks for delivery of replacement physical gift cards.

Who is InComm Payments?

This website is hosted and operated by InComm Payments in relationship with McDonald’s gift card program. Purchases made on this website and the fulfillment of those purchases are provided by InComm Payments. InComm Payments provides global payments technology solutions. With more than 25 years of global experience in the FinTech industry, InComm Payments has partnered with the largest and most popular retailers and brands in the world. Our products and services – which range from prepaid cards to switch payment processing – enable retailers and brands to create a seamless commerce experience – whether that is in store, online or via mobile.

Is my information secure?

To protect your personal information from unauthorized access and use, InComm Payments (the operator of this platform) uses security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. InComm Payments also maintains other physical, electronic and procedural safeguards to protect this information and limits access to information to those persons for whom access is appropriate.

For complete Arch Card Terms & Conditions visit the Arch Card webpage.

Contact Us

If you have questions about purchasing gift cards online:

1-(800)-244-6227